Moving You Forward. With Care.
Safe, dignified, on-time transport for patients across Eastern North Carolina. GPS-tracked, clean, wheelchair equipped, with drivers you can trust.
Transport seven days a week. Dispatch open 8am–5pm.
Live GPS tracking so families always know your exact location en route.
Every driver holds active CPR & First Aid certification. No exceptions.
Hydraulic lifts & ramps for manual and power wheelchairs of all sizes.
National NEMT accreditation in progress, the highest industry standard.
From wheelchair-accessible rides to full stretcher transport. Safe, dignified service for every patient.
Available Now
ADA-compliant vehicles with hydraulic lift and ramp access for manual and power wheelchair users. Safe securement, door-to-door assistance.
Available Now
For patients who can walk but need a reliable, caring ride to appointments: dialysis, chemotherapy, specialist visits, and routine care.
Coming Soon
For patients who must remain reclined or supine during transport: post-surgical, bed-bound, or facility transfers. Two-person crew for safe handling.
Three steps. We handle the rest.
Your certified driver arrives on time. We assist you safely to the vehicle, get you settled, and keep your family updated via GPS.
We transport you with care and professionalism, and return you home when you're ready. No stress, no missed appointments.
We built Waypoint because local patients deserve more than unreliable, unprofessional transport. We built this around one question: would I put my own grandmother in this van?.
Whether you're booking for a loved one or managing an entire facility's transport, Waypoint is your partner.
You shouldn't have to choose between missing an appointment and asking your daughter to take another day off work.
Partner with Waypoint to reduce missed appointments, lower readmission rates, and give your patients a transport partner you can actually rely on.
Our Story
Waypoint was founded by Keval, a Greenville resident whose family has deep roots in rural healthcare. He witnessed firsthand how unprofessional, unreliable NEMT operators were failing the patients who needed transport most: elderly, disabled, and Medicaid patients missing life-sustaining appointments because their ride simply didn't show up.
Waypoint was built to change that standard: rides that show up when we say they will, technology that keeps families informed, and drivers who care... all delivered with the heart of a neighbor, not a corporation.
From Greenville to Goldsboro, from New Bern to Plymouth. If you're in Eastern NC, we come to you.
Greenville · Winterville · Ayden
ViewWashington · Bath · Belhaven
ViewNew Bern · Havelock
ViewTarboro · Princeville
ViewSnow Hill · Hookerton
ViewKinston · La Grange
ViewWilliamston · Robersonville
ViewBayboro · Oriental
ViewPlymouth · Creswell
ViewWilson · Black Creek
ViewGoldsboro · Fremont
ViewEverything patients, families, and healthcare partners ask us most, answered.
Wheelchair transport across Greenville starts at $95 one way. For example, Cypress Glen Retirement Community on Hickory Street to the Fresenius dialysis center on WH Smith Boulevard is a 4.5-mile cross-town trip, starting at $95 one way, door to door. Round trips are billed as two legs, and some trips carry additional charges such as extended wait time, stair assistance, or after-hours service. We confirm your full price before you book. See full pricing details or call (252) 275-7700.
Call (252) 275-7700 or book online. We provide rides to doctor appointments across 11 Eastern NC counties, for patients who walk on their own and for patients who use a wheelchair. You don't need a car, a family member free that day, or a Medicaid plan. Primary care, specialists, imaging, labs, and pre-op and post-op follow-ups are all covered.
We are actively working to become an approved Medicaid NEMT provider in North Carolina. Until then, we serve private-pay patients. Contact us to discuss pricing. Many patients are surprised how affordable the rates are.
Ambulatory transport is for patients who can walk but need a reliable, professional ride, ideal for dialysis, chemotherapy, and specialist visits when driving isn't an option. Wheelchair transport is for patients who use a manual or power wheelchair and need a vehicle with a hydraulic lift or ramp for boarding. Stretcher transport (coming soon) is for patients who must remain lying flat the entire trip, such as post-surgical or bed-bound patients.
Yes. We transport patients to major medical centers across North Carolina including Duke University Medical Center (Durham), UNC Hospitals (Chapel Hill), ECU Health Medical Center (Greenville), and other out-of-area facilities. Long-distance and out-of-county transport is available. Call (252) 275-7700 for scheduling and pricing.
We recommend at least 24 hours in advance to guarantee availability. For recurring rides such as dialysis or chemotherapy, we'll set up a standing schedule so you never have to book again. Same-day rides are available. Call (252) 275-7700.
Yes. A family member, caregiver, or personal care attendant is welcome to ride along at no extra charge in most cases. Just let us know when you book so we can ensure proper seating for everyone.
Yes, and this is one of the reasons patients choose Waypoint. Many women and elderly patients are more comfortable with a female driver. Request it at booking and we will accommodate based on driver availability.
Every driver undergoes a full criminal background check, motor vehicle record review, and drug screening. All drivers hold active CPR and First Aid certification and complete our NEMT driver training program before their first ride.
Yes. We cover Pitt, Beaufort, Craven, Edgecombe, Greene, Lenoir, Martin, Pamlico, Washington, Wilson, and Wayne counties. If your pickup or destination is in Eastern NC, we come to you. See the full coverage map →
Call or text (252) 275-7700 directly. Dispatch answers 8:00 AM to 5:00 PM, seven days a week. For same-day needs, calling or texting gives you the fastest response. We do everything we can to accommodate urgent transport requests.
Real experiences from patients, families, and healthcare partners who chose Waypoint.
"Waypoint has a really nice van."
"Great communication and professionalism right from the start."
"I enjoyed my ride and had a friendly conversation with the driver. I was picked up on time."
* Client Feedback received.
Dependable medical transportation, one call, text, or click away. Available Seven Days a Week, including holidays.